AI Sales Agent
An online retailer with 3,000+ SKUs needed to handle growing customer inquiries without scaling their support team. We built an AI agent that handles sales, support, and cart recovery across multiple channels.
The Challenge
The client's support team was overwhelmed with repetitive questions about product availability, sizing, and order status. They were losing sales from abandoned carts and couldn't provide 24/7 coverage. Response times averaged 4+ hours during peak periods.
Our Solution
We built a conversational AI assistant connected to their product catalog, order management system, and CRM. The agent handles product recommendations, answers FAQs, tracks orders, and proactively reaches out to customers who abandon their carts.
- Product recommendation engine based on customer preferences and browsing history
- Automated cart recovery with personalized messaging
- Integration with Shopify, Telegram, WhatsApp, and website widget
- Seamless handoff to human agents for complex cases with full context
- Multi-language support (English, Spanish, French)
Results
Within the first month, the agent handled 80% of all customer inquiries without human intervention. Cart recovery messages brought back 23% of abandoned carts. Overall conversion rate increased by 35%, and the support team was able to focus on high-value customer relationships.
Tech Stack
Project Details
Timeline: 3 weeks
Cost: $4,500
Industry: E-commerce