Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern the use of the website and services provided by A.I. Dolghin Vadim (IDNO 1026023013062), registered in the Republic of Moldova, operating as ABZBots.Studio ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms.

1. Services

ABZBots.Studio provides AI integration, automation, and consulting services, including but not limited to:

• AI chatbot development and deployment
• Business process automation with AI
• Data analytics and reporting systems
• Document processing and knowledge management
• Custom AI solution development
• Integration with existing business systems (CRM, ERP, APIs)
• Post-launch support and optimization

The specific scope, deliverables, timeline, and cost for each project are defined in individual service agreements ("Project Agreements") signed by both parties before work begins.

2. Project Process

2.1 Assessment

Every project starts with a free assessment. You describe your task, and we provide a plan, timeline, and cost estimate within 24 hours. This assessment carries no obligation.

2.2 Project Agreement

If both parties agree to proceed, we formalize the scope, deliverables, timeline, milestones, and payment schedule in a Project Agreement. Work begins only after this agreement is signed.

2.3 Prototype

We build a working prototype and validate it with real data. The prototype phase allows you to evaluate the solution before committing to full development.

2.4 Development and Delivery

Upon prototype approval, we proceed to full development, integration with your systems, testing, and deployment. We train your team to use the delivered solution.

3. Payment Terms

3.1 Pricing

Project costs are defined in individual Project Agreements. Estimates provided during the assessment phase are non-binding and may be adjusted based on final scope.

3.2 Payment Schedule

Unless otherwise agreed in the Project Agreement:

• Deposit: 30–50% of the total project cost is due before work begins
• Milestone payments: for larger projects, payments may be tied to specific deliverables
• Final payment: remaining balance is due upon project completion and delivery

3.3 Payment Methods

We accept payment via bank transfer, PayPal, and cryptocurrency. The specific method and currency are agreed upon in the Project Agreement.

3.4 Late Payments

Invoices are due within 14 days of issuance unless otherwise specified. We reserve the right to pause work on outstanding balances overdue by more than 30 days.

4. Refunds and Cancellation

4.1 Before Prototype

If you cancel the project before the prototype is delivered, you are entitled to a refund of the deposit minus costs for work already completed. We will provide a breakdown of hours and tasks performed.

4.2 After Prototype Approval

Once the prototype is approved and full development begins, the deposit is non-refundable. Payments for completed milestones are non-refundable.

4.3 Failure to Deliver

If we fail to deliver the agreed scope within the agreed timeline (with reasonable allowance for unforeseen complexity), you are entitled to a full refund of payments for undelivered work.

4.4 Mutual Termination

Either party may terminate a project with 14 days written notice. Upon termination, you pay for work completed to date, and we deliver all work product created up to that point.

5. Intellectual Property

5.1 Client Ownership

Upon full payment, you receive ownership of all custom code, models, configurations, and documentation created specifically for your project.

5.2 Our Retained Rights

We retain the right to use:

• General methodologies, techniques, and know-how developed during the project
• Internal tools and frameworks that are not specific to your project
• Open-source components included in the solution (which remain under their original licenses)

5.3 Pre-existing IP

Any intellectual property that either party owned before the project remains the property of that party. If our pre-existing tools or libraries are included in the deliverables, you receive a perpetual, non-exclusive license to use them as part of the delivered solution.

5.4 Portfolio Use

We may reference the project (industry, type of solution, general results) in our portfolio and marketing materials, unless you request otherwise in writing. We will never disclose confidential details without your explicit consent.

6. Confidentiality

6.1 Mutual Obligations

Both parties agree to keep confidential any proprietary information shared during the project, including business processes, technical details, financial data, and strategic plans.

6.2 NDA

We sign Non-Disclosure Agreements upon request before any sensitive information is shared. NDAs can be mutual or one-way depending on your requirements.

6.3 Exceptions

Confidentiality obligations do not apply to information that is publicly available, independently developed, received from a third party without restriction, or required to be disclosed by law.

7. Warranties and Guarantees

• We warrant that services will be performed professionally and in accordance with the Project Agreement
• We provide a 30-day warranty period after delivery during which we fix bugs and issues at no additional cost
• We do not guarantee specific business outcomes (revenue increase, cost reduction) as results depend on factors outside our control
• AI solutions may require ongoing tuning and optimization — initial performance metrics are estimates, not guarantees

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services is limited to the total amount paid by you for the specific project in question
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption
• We are not liable for damages caused by third-party services, APIs, or AI model providers

9. Client Responsibilities

To ensure successful project delivery, you agree to:

• Provide timely access to required systems, data, and personnel
• Respond to questions and review deliverables within reasonable timeframes
• Ensure that data provided to us is collected and shared in compliance with applicable laws
• Not use delivered solutions for illegal purposes

10. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, or third-party service failures. Affected timelines will be adjusted accordingly.

11. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Moldova. Any disputes arising from these Terms or our services will be resolved through good-faith negotiation first. If negotiation fails, disputes will be submitted to the competent courts of the Republic of Moldova.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Changes do not affect existing Project Agreements already in effect.

13. Contact

For questions about these Terms:

A.I. Dolghin Vadim
Email: hello@abzbots.com
Republic of Moldova